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Tech1UAE

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Hi,

A lot of my client systems won't update the Control without me uploading the image file. I just checked the debug log and got this. Any ideas?

Thanks,

Andy

--

[20/Feb/2015 12:51:37] {update_checker} status 5 -> 4. SubStatus: 0
[20/Feb/2015 12:51:37] {update_checker} Update Checker: check for an update...
[20/Feb/2015 12:51:38] {update_checker} Update Checker: new version available.
[20/Feb/2015 12:51:38] {update_checker} Update data: Comment: Kerio Control 8.5.0
[20/Feb/2015 12:51:38] {update_checker} Update data: Description: Kerio Control 8.5.0
[20/Feb/2015 12:51:38] {update_checker} Update data: DownloadURL: http://cdn.kerio.com/dwn/control/control-8.5.0-3127/kerio-co ntrol-upgrade-8.5.0-3127-linux.img
[20/Feb/2015 12:51:38] {update_checker} Update data: DownloadURLText:
[20/Feb/2015 12:51:38] {update_checker} Update data: DownloadURLtext: Download from here!
[20/Feb/2015 12:51:38] {update_checker} Update data: InfoURL: http://www.kerio.com/support/kerio-control
[20/Feb/2015 12:51:38] {update_checker} Update data: InfoURLText:
[20/Feb/2015 12:51:38] {update_checker} Update data: InfoURLtext: View more information!
[20/Feb/2015 12:51:38] {update_checker} Update data: LicenseUsageReceived: 0
[20/Feb/2015 12:51:38] {update_checker} Update data: PackageCode: KWF:008.005.00000.T.000.000
[20/Feb/2015 12:52:27] {update_checker} Update Checker: verification failed: Verification failed! (bad signature)
[20/Feb/2015 12:52:27] {update_checker} status 4 -> 5. SubStatus: 0
  •  
Jonas Rodrigues (Kerio)

Messages: 262
Karma: 22
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Hello Andy,

In this case I would suggest you to submit a support case here:

http://www.kerio.com/support

All the best,

Jonas

Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
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