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wise_mantr

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i installed kerio connect 8.4.2-4065 trial version on my server(Windows 7 64bit) computer restart or kerio connect service restart later Instant Messaging service failed to start message. can not start messenger service.

How to resolve issue

attach log files.

[Updated on: Fri, 13 March 2015 19:44]


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wise_mantr

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error log


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Tomas Skoda (Kerio)

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It looks like internal database used by Instant Messaging is broken. It rarely happens if Kerio Connect is not cleanly shutdown during very first start.

Assuming it is fresh install and there are no user data yet (related to Instant Messaging) - just remove 'C:\Program Files\Kerio\MailServer\store\xmpp\database' folder and restart Kerio Connect server (or wait for next attempt to start Instant Messaging service).

Cheers,
Tomas Skoda
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