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willoneal

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I have a customer who has repeating calendar events that happen every week.

Every week, though, the people invited to the event can change.

In one call, they may invite people who are not normally attendees, and in other weeks, someone on vacation may have a stand in. These additional people would then be removed or not invited to the following weeks call.

The problem is that after adding or removing people, they continue to get invited.

When the customer was using an Exchange server, there was never a problem with this.

On Kerio it's a PITA to figure out how to fix this.

Please help.
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ksnyder

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Are these recurring event changed being made from Outlook, Apple Mail, Webmail client, other?

I've tried to replicate your issue in the Webmail client and I don't see any errant invitations to past or future events being sent to attendees who aren't explicitly invited to the event being modified.

Webmail gives you the option to specify if you're modifying just THIS event or ALL events and it appears to work as expected from my limited tests.

[Updated on: Thu, 19 March 2015 00:01]


Ken Snyder
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willoneal

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iCal

Maybe I can tell them to modify the events only in webmail? Not sure they like that solution, but.
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Bud Durland

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In OutLook (KOFF) and eMClient (CalDAV), when I open a recurring appointment, I am prompted whether I am modifying that occurrence or the entire series. When I modify just one occurrence, it behaves as expected.
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ksnyder

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Hi Will. I've just had a few minutes to have a go at this again with iCal on my Mac.

Here's what I did:
1. Created a recurring event (weekly) and added two attendees to the initial invitation
2. Modified the 2nd occurrence of the event to add a third attendee
3. When prompted, I chose to only modify THIS occurrence (not All Future events)
4. After viewing, both occurrence 1 and occurrence 3 were unchanged. Only occurrence 2 had the third attendee listed (as expected). No emails or notifications went to the original attendees.
5. From there, I removed one of the original attendees from occurrence 3 and again, chose to only modify THIS occurrence. It worked as expected. This attendee still had all of the other events on their calendar and only the 3rd occurrence was removed from their calendar. No notifications were sent to anyone other than the affected attendee.
6. All steps (above) taken by the meeting organizer were then verified to be sure they were consistent on the attendee's calendars and everything checked out ok.

Let me know if I've deviated from what you'd do in your testing. Out of curiosity, what is the account type? Can you confirm that it's CalDAV?

Ken Snyder
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willoneal

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Yes, iCal is set up as CalDAV.

I have no idea why they are having so much trouble, but the calendar migration from exchange was difficult in itself - on all of the events, every invitee got notices of events even from years past. It was confusing and embarrassing to the customer.

So it's possible, I suppose, that the import of the data from an export of the Exchange data got some corruption in there. That's the only "difference" I can think of.

They are the only customer who complains this is a problem.
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ksnyder

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Sounds like we're getting somewhere. The migration appears to be the culprit. I wonder if creating a new recurring event would do the trick (and then removing the legacy events that came over during the Exchange Migration)?

Ken Snyder
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