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Home » Kerio User Forums » Kerio Connect » Login Problem /setup/mac etc. (Login to /setup/mac or /setup/koc etc. end with HTTP 401 Unauthorized)
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12Sync_de

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Login to Webmail works without any problems, if i try to use the mac autoconfig tool /setup/mac etc. Login with credentials working in Webmail dont work here.

Quote:

[23/Mar/2015 09:20:52][19461] {https} GET request for URI /setup/mac
[23/Mar/2015 09:20:52][19461] {https} User-Agent header: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:36.0) Gecko/20100101 Firefox/36.0
[23/Mar/2015 09:20:52][19461] {https} Response: HTTP/1.1 401 Unauthorized
[23/Mar/2015 09:20:52][19461] {https} Request finished in 0.00 s, received 318 bytes, sent 399 bytes


Kerio Connect 8.4.2 (4065) on Ubuntu Ubuntu 14.04, x86_64

What can we do to fix this behavior?

[Updated on: Tue, 24 March 2015 11:14]

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Vicky Tripp (Kerio)

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Hi Freidich,

Which Apple applications are failing to login after configuring them with the auto configure tool? Also which version of Kerio Connect are you running?

All the best,
Vicky

Vicky Tripp
Kerio Technical Support Engineer
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12Sync_de

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Hi Vicky,

Quote:

Kerio Connect 8.4.2 (4065) on Ubuntu Ubuntu 14.04, x86_64


All Applications Ical, Addressbook etc work as expected, only the download of KOC, Mac Assistant etc. wont work

Login to /setup/... is not possible, so i can't download the autoconfig tool etc.

THX

BR Friedrich

[Updated on: Tue, 24 March 2015 13:24]

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Vicky Tripp (Kerio)

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Hi Friedrich,

Totally missed that you put the version in the forums post... Sorry.

When you say the download of KOC, what are you trying to do with this as the KOC is only for Windows based systems and not Macs. Are you trying to configure Outlook for Mac? So your problem is that you cannot download the Account setup tool... have you tried downloading it in Safari instead of FireFox? Also have you tried downloading it on a different machine to see if the issue is with the Mac you are using?

All the best,
Vicky

Vicky Tripp
Kerio Technical Support Engineer
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12Sync_de

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Hi Vicky,

i've tried to configure my Mac and had problems to download the Account setup tool.
-> Login not possible

For testing purposes i've try to download the KOC via /setup/koc same problem with login...

On other machines i got the same problem, Mac an Windows 7 machines.
No login to the basic auth is possible.

Login to webmail etc. working as expected, manual Configuration of iCAL etc. works also.

Only the logon on the /setup/ Urls are not working.

PS: for Testing purposes we had OpenDirectory Auth enabled weeks ago, then we removed the Configuration from the Mailserver.cfg file, may we have to delete more configs on the machine?

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Vicky Tripp (Kerio)

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Hi Fredrich,

Ah, the problem is that you cannot download from the integration page at all. Too be honest this would be better to troubleshoot in a support ticket. Would you be willing to open a support ticket for this? If yes please go to the following URL:

https://support.kerio.com/kerio_api/incident_wizard/submit_n ew_incident.php?language=en

All the best,
Vicky

Vicky Tripp
Kerio Technical Support Engineer
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