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bsc-computer

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Hi all,

in the settings of Voicemail can be set the instruction level of all voicemail boxes.
That's a bit inflexible.

It isn't possible to configure a voicemail box whitout the instructions announce of Kerio.
Some customer spend money to produce professional announcement for their voicemail boxes.
But at last the standard greeting message talks.

It would be nice to disable the greeting message.

If not possible, we have the idea to replace the corresponding voicefile with a file of one second silcene
Know somebody which voicefile contains this information?

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M. Steinhauser (Kerio)

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Hi,
please use the "Suggest Idea..." button at Operator Dashboard page (at the left bottom corner of dashboard) to post / vote for this idea. Probably http://feedback.kerio.com/forums/125515-kerio-operator/sugge stions/2486573-individual-greetingtext-for-voicemail

Thank You very much!

______________________________
Martin Steinhauser
tester
Kerio Technologies
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bsc-computer

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Thanks for your reply.
is voted in feedback portal Smile
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Filip Jenicek (Kerio)

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Hi,

does the customer want to use individual greetings for each user, or does he have a single file for all users?

Filip
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bsc-computer

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Filip Jenicek (Kerio) wrote on Tue, 31 March 2015 10:45
Hi,
does the customer want to use individual greetings for each user, or does he have a single file for all users?
Filip


Hi Filip,

there are several situations:
- personal voicemail box of a User
- Auto attendant script point directly to a voicemail box
- Call Queue is linking directly to a voicemail box after reaching timeout

in every situation are an individual announcement spoken before reaching the voicebox.
so the Greeting is needless or unwished.

one solution could be to disable or change voicemail (User) setting.

A (much better) possibilty are independent voicemail boxes similar to faxnumbers.
Meens a Voicebox with one or none announcement. Only recording und delivering per E-Mail.

Reinhard
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