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Home » Kerio User Forums » Kerio Control » Kerio Control 8.5.x reset the web administration view to its default!! (when I show up specific columns in (Active Hosts) they reset (disappear) and back to only default columns randomly!! )
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moro666

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..
I upgraded Kerio 8.3.0 to 8.5 (fresh install) and used backup files from 8.3

I noticed after this upgrade, whenever I show up some columns in"Active Hosts" like:
(RX, TX, source port, protocol, etc...)

in fact, I used to show them all.. but after a random time, they all reset to just the default showed columns only..

this happened with a fresh re-installation of Kerio control 8.5.0 or 8.5.1

please... How to fix this, or there's some one else getting this happened or it's a bug??

Mohammad Habeeb
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mlee (Kerio)

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I cannot replicate it, how random the time usually is?

Also, which Kerio Control installation? Software Appliance? Virtudal Appliance?

M.

PTSD. BP. OCD. ASPD. BPD. Certified.
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moro666

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** how random the time usually is?
-- it's totally random, sometimes it happens many times during a day.. or stay as it should for day, but reset next day!!

-- I tried to track what is related to this problem, but still can't figure it out Sad


** which Kerio Control installation? Software Appliance? Virtual Appliance?
-- it's (Software Appliance), installed on VMware for testing..
-- exactly this one:
http://download.kerio.com/dwn/kerio-control-installer.iso

I think (but not sure), it's related when I open administration web interface more than once, on the same browser or 2 browsers ( firefox and chrome )

I tried to replicate it at the time writing this post, opened 2 taps of web interface on firefox, and 2 tabs on chrome, and it happened in one just one tab on firefox, the other tab still showing all the columns !! (Strange, huh!)

more strange thing.. I refrished both tabs, and nothing changed in both.. the one that shows default columns still show the defaults..
AND.. the one that show full columns ,, still show all of them!!

so,, is it a browser sitting a Kerio setting ??
I know these sittings saved at Kerio itself , not related to any browser that access the web interface,, but some how these settings did NOT saved on kerio machine !!

I 'll try to replicate it again,, and see what happen..

I connected to Kerio web interface throw http-S not http


Mohammad Habeeb
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moro666

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today I got this error message including this data:

----------------------------------
Product name: Kerio Control
Version: 8.5.1 build 3235
Module: WebAdmin
UserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
Platform: Win32 Windows NT 6.1; WOW64
ServerOs: KWF ApE
Language: detect
Resolution: 1360x768
Zoom: 100
DetectedBrowser: Firefox 37
ErrorMessage: Error: Permission denied to access property "className"
Url: /admin/weblib/int/lib/wrapper.js?v=3235
Line: 2711
ActiveDialogId: desktop
NavigationItemId: filter
WindowSize: 1360x657
RunTime: 623
DeveloperToolActive: Yes
BrowserSpeed: 60
PreviousWidgetId: error
CallStack:
--------------------------------------

so what is this: !!

ErrorMessage: Error: Permission denied to access property "className"
Url: /admin/weblib/int/lib/wrapper.js?v=3235

before this message popup, web interface hanged and show loading..
pinging on Kerio LAN interface timout during this hanging ! then the message popped , and viewed columns reset to default Sad

any help plz ?

Mohammad Habeeb
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moro666

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UP to get attention Sad

Mohammad Habeeb
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