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engchick

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Good Day all,
I am a Noobie still getting to grips with my KC running version 8.5.1

we have just installed a new AC controller on our network which i want to have external support access, they require access to TCP 10101

I have followed the create new traffic rule.
Source: Internet interfaces
destination: firewall
service, i created a service called ac access which has
Protocol TCP
Source port 10101
destination port 10101
no protocol inspector
Translation: map 10.10.20.190:10101


can anyone see where i am going wrong



  •  
ksnyder

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Test the port status with http://www.yougetsignal.com/tools/open-ports/

What happens if you modify the AC ACCESS service to set the Source Port to ANY instead of 10101? A quick look at the Source Port column on the SERVICES tab shows that the default Source Port is set to ANY across the board.

Ken Snyder
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engchick

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HI Ksnyder,
checked using that website, port is closed.
I have checked the services and changed the source port to any, it is still showing up as closed!!!

any other ideas?

  •  
Petr Dobry (Kerio)

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Does you AC controller have Kerio Control as a default gateway ?

Petr Dobry
Product Development Manager | Kerio

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  •  
engchick

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Yes the AC Controller has the KC as a default Gateway.
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markt

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Are you running behind another application/port control firewall device that also requires a port opening, e.g. an adsl router?
  •  
Brian Carmichael (Kerio)

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The problem is with your custom service. You should not define a source port, leave the source port as 'any'.

Brian Carmichael
Senior Technical Marketing Engineer | Kerio
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  •  
Brian Carmichael (Kerio)

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I just noticed that this was already pointed out. Generally port mapping configuration is quite straight forward. It would be a lot easier to address this issue with technical support as they can review your configuration.

Brian Carmichael
Senior Technical Marketing Engineer | Kerio
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