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matthealey

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Is there a function to enable call twinning?

Call twinning is the ability to have a desk phone and a mobile call at the same time. This works by essentially calling the mobile as soon as an incoming call is detected but before any handset picks it up. If the mobile answers the outgoing call (PABX->Mobile), the original incoming call is routed through. If the desk phone picks up the call, the outgoing call to the mobile is ended.
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Brian Carmichael (Kerio)

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In Kerio Operator it will try your local extension first, then failover to an external number while the caller is notified that the party is being reached. Trying to simultaneously dial a local extension and external number can have unpredictable results. Another option is to use the Kerio Operator Softphone. Is there a reason that the failover scenario is not acceptable?

Brian Carmichael
Senior Technical Marketing Engineer | Kerio
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Filip Jenicek (Kerio)

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Hi,

you can set your extension not to ring and add the extension number to the find me numbers table. I am not aware of any issues. The only downside is that the inbound calls will be always answered/billed.

Best
Filip
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matthealey

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I guess a couple of reasons. Firstly we'd rather that the person calling us not have to wait for the timeout to click over before it tries the mobile phone, and secondly, once the fall-over kicks in, Operator has already picked up the call and as such, the person calling is now being charged for that call.
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Brian Carmichael (Kerio)

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Hi Matt, you might have a look at this discussion http://forums.kerio.com/t/28950// related to call forwarding. The other solution is to use a SIP client on the phone (e.g. Kerio Operator Softphone).

Brian Carmichael
Senior Technical Marketing Engineer | Kerio
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