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xdavid

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A client has update his Android phone to version 5.0.2 and it cleared his previous account. When he tries to add a new one it asks for a "client certificate" with a .pfx or .p12 extension.

Any tips appreciated on how to get and install this certificate on the phone?

Kerio Connect Server version 8.4.3, with third party SSL certificate installed.

Account on phone configured "manually" as Exchange Active Sync type.

[Updated on: Mon, 04 May 2015 17:39]

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xdavid

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Pavel Dobry (Kerio)

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That's weird.
Kerio Connect server does not use client certificate for authentication in Exchange ActiveSync and from my experience Android does not require it when configuring an account.
Could you be more specific about that phone? Or screenshots?

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Pavel Dobry (Kerio)

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Do not configure client certificate. Enter user password instead.
./fa/3842/0/


Knowledge Base: http://kb.kerio.com/.
Technical support: http://www.kerio.com/support
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xdavid

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Thanks, Pavel. Good of you to come back with that.

I'm trying to solve this remotely and your screen-shot makes it a lot clearer. Looks like an authentication error with the password and the user is then going to the client certificate option (I jumped to conclusion that it was a problem accepting the 'server's certificate). I'm still trying to liaise directly with the client and will post back once everything is clarified.
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xdavid

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Issue now fixed.

The "client certificate" was a red-herring - the user was clicking this after the login failed. As far as I can tell, the problem was essentially on the phone after the Android update. It was connecting on the private WiFi network but its network settings ended up being a corruption of the WiFI settings and its own mobile data settings (e.g., not using the WiFI DHCP local DNS) - resulting in a connection attempt coming in from a mobile data IP (instead of WiFi IP) but the response presumably getting 'lost' and a "cannot connect to server" message on the phone.

Switching off the mobile data appeared to enforce the local WiFI settings and authentication completed ok. The now established account continued to work thereafter with mobile data switched back on (both inside and outside the WiFI).

Thanks, Pavel, for looking into my initial post.
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