Home » Kerio User Forums » Kerio Connect » Outlook 2011 for Mac - Sub-Folders Display in Wrong Location

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We have been seeing an issue when setting up an Exchange account in Outlook for Mac 2011 to an existing account on a Kerio Connect 8.4.3 server.

The user has a lot of folders that are created at the account root, and under those folders there are sub-folders. Many of those sub-folders are being displayed as root folders in Outlook, but they are in their proper location as sub-folders when looking at them in Webmail.

Attached are 2 screenshots from a client.

A couple of Examples:

The folder "888.mailbox" is actually a sub-folder of a sub-folder under "10- ARCHIVE"
The folder "Annotate" is actually a sub-folder of "08-PERFECT CLIENT"

And so goes, with the others on the list in Outlook.

I don't believe this is an error with Kerio Connect, but rather an issue with Outlook for Mac, but wanted to see if anyone had seen this issue also and if they have found a correction/workaround.

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Pavel Špalek (Kerio)

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There was such problem in some older Connect version, it was related to the broken journal. Even though it's not recommended, deleting journal.db in user mailbox could help. The user then will have to create new profile not only in Outlook 2011, but also in clients using ActiveSync or KOFF.

Pavel Špalek
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