Home » Kerio User Forums » Kerio Connect » Administration Settings error (Kerio Connect gives an error when trying to enter the Administration Settings)

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We're experiencing a problem with the administration panel of Kerio Connect. When we try to enter the Administration Settings in the panel we get the following error.

Product name: Kerio Connect
Version: 8.4.3 build 4229
Module: Administration
UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_3) AppleWebKit/600.6.3 (KHTML, like Gecko) Version/8.0.6 Safari/600.6.3
Platform: MacIntel
ServerOs: Ubuntu 14.04, x86_64
Language: nl
Resolution: 1440x900
Zoom: 200
DetectedBrowser: Safari 8
ErrorMessage: TypeError: undefined is not an object (evaluating 'x_9m[3].list[0].name')
Url: undefined
Line: 315
ActiveDialogId: desktop
NavigationItemId: administrationSettings
WindowSize: 1384x786
RunTime: 1912
DeveloperToolActive: Yes
BrowserSpeed: 35
PreviousWidgetId: advancedOptions

This specific server has been migrated from Mac to Linux (Ubuntu 14.04 LTS). The error occurs in every browser and although not tested I think the error will occur in IE Mad as well. The line the error is referring to is as following:

309 this.x_9s = x_9l.builtInAdminPasswordIsEmpty;
310 this.x_9t = x_9l.builtInAdminUsernameCollide;
311 this.x_9u = false;
312 this.x_9v = false;
313 this.x_9h = false;
314 kerio.wam.x_8e(this.x_1o, false);
315 this.x_9w = x_9m[3].list[0].name;
316 kerio.wam.x_9x.x_9y(this.x_s);
317 }
318 kerio.lib.x_9z(this);
319 this.x_8y('builtInAdminEnabled');
320 },
321 x_3d: this
322 };
323 kerio.lib.x_4u.x_4v(x_4k);
324 };

And the Administration line from the mailserver.cfg.

   2 <table name="Administration">
   3   <variable name="AdminAcl"></variable>
   4   <variable name="NetEnabled">1</variable>
   5   <variable name="ListenPort">DELETED DUE TO PRIVACY</variable>
   6   <variable name="WebAdminAcl"></variable>
   7   <variable name="WebNetEnabled">1</variable>
   8   <variable name="BuiltInAdminEnabled">1</variable>
   9   <variable name="BuiltInAdminUsername">DELETED DUE TO PRIVACY</variable>
  10   <variable name="BuiltInAdminPassword">DELETED DUE TO PRIVACY</variable>
  11   <variable name="ConfigWizardDone">1</variable>
  12 </table>

[Updated on: Wed, 13 May 2015 10:00]


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Pavel Dobry (Kerio)

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Any chance that your mailserver.cfg file was manually modified?
It looks the list of email domains was modified and now there is no default email domain on the server.

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Hero! Thanks, that was indeed the problem. Just selected a domain as primary and the problems were solved.

[Updated on: Thu, 04 August 2016 16:58]

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