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ikheetleon

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A user has forgotten it's password and I've reset it via the admin page. Now when the users logs in with new password, he get's a popup to verify his pw change. But he's required to type in his old pw. Since he has forgotten that, that's not an option. He has already tried to change his password again (via webmail), but he's still getting this messag, no matter what password he tries. Any solutions?

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Pavel Dobry (Kerio)

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The user seems to use that account password also for S/MIME certificate store. In such case when he forgot the password he must reset the store and import all certificates again: http://kb.kerio.com/product/kerio-connect/email-clients/keri o-connect-client/initializing-certificate-store-in-kerio-con nect-client-1580.html

Knowledge Base: http://kb.kerio.com/.
Technical support: http://www.kerio.com/support
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ikheetleon

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Thanks Pavel, that fixed the problem! Smile
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