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Hi guys,

We are going to use Operator. Is there a solution for the following situation:

We want to use one of our Extensions as priority Call Queues but only for callers with special pin. It would be create if it's possible to add a list of this special PINs to a Call Queue.

Looking forward to your ideas.

Best regards,

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Why not just make the PIN the actual extension of an unpublished call queue? As part of your Auto-Attendant greeting, say something like:

Main Greeting:
"Priority customers, press 8"

Press 8 Script:
"If you have a priority PIN number, please enter it now. If you do not have a priority PIN number, press 9 to exit to the main menu or 0 for an operator". With the box ticked to interpret any other entries as an extension and dial it.

If they use a valid extension (call queue extension), they'll get connected to their assigned priority queue (extension/PIN) that you've given them...secretly of course. Perhaps make it one digit longer than your normal extensions/queues.

If they enter something invalid or if they time out, just fall back to the Main Greeting extension.

[Updated on: Tue, 19 May 2015 02:20]

Ken Snyder
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