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corrco

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Hi everyone,

Have an SPA921 working well (thanks Ken) but this SPA508G seems obstinate. Firmware is updated to latest 7.4.9c, Kerio is behind NAT, SIP is default protocol, proxy is pointing to Kerio IP same as with SPA921. Any clues?
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Vladimir Toncar (Kerio)

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First, make sure the TFTP request from the phone makes is to Kerio Operator. Go to the debug log in Operator and enable the log messages for Phone Provisioning (right-click in the log window).
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corrco

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Checked the log for the past two days. There is no record of the IP address or the extension.
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corrco

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Not sure what I did, but it now shows as registered. I factory reset all phones. Both showed as unregistered. I added Kerio IP as the proxy, added the User ID (extension) and extension password and they both registered. I thought the phones would auto-provision with the master password, but I guess not.
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Vladimir Toncar (Kerio)

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If you have the phones somewhere outside your LAN (you mentioned NAT), the manual configuration is the recommended way to go.

Otherwise, when using auto-provisioning, you do not need to enter anything in the phone. I recommend that you read about the automatic provisioning in the knowledge base: http://kb.kerio.com/product/kerio-operator/phone-provisionin g/configuring-automatic-phone-provisioning-820.html
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corrco

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Phones are on the Lan. Single Nic interface on Kerio Box, also on Lan.

I did read the KB article you mentioned several times, though so far none of the supported phones I've tried, which are SPA921 and SPA508G, would auto-provision.
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Vladimir Toncar (Kerio)

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Do you have option 66 configured correctly in your DHCP server? Is the option 66 record pointing to the Operator IP address?
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