Home » Kerio User Forums » Kerio Connect » Problem with syncing mails on Android / iOS

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i've got some issues with ActiveSync on our company mobil phones.

Android phones as well as apple phones sync only the last emails from the inbox. Like 3 days on Android and one week on iPhone.

All other mails are only available via search function.

Is this normal? I've configured everything necessary in the settings to sync all emails.

Another problem is that on iPhone all emails for me are addressed to Unknown.

Hope somebody can help.


Jonas Rodrigues (Kerio)

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This is a setting on your phone, you need to go through the settings and make more days available if you wish.

Please take a look at your mobile phone email account sync settings, you can change it there.

Regarding to unknown issue, please check your Iphone contacts, or perhaps try to re-create the account using the "Setup my phone" option from webmail page.

All the best,


Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
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