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simoneto

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I have a technician who wishes me to open a port into our LAN remotely through the Kerio router. I have created a service with the relevant port and then created a traffic rule playing around with the source and destination but I am having no luck. How to I open the port?
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Petr Dobry (Kerio)

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Port mapping configuration is described in Knowledge base - http://kb.kerio.com/product/kerio-control/security/configuri ng-traffic-rules-1312.html

Petr Dobry
Product Development Manager | Kerio
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simoneto

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I tried all that. I created the service with the correct port number. Created the traffic rule with port forwarding and added the service to Kerio Connect Services. I then used yougetsignal port tester to test if the port was open and it still says it is closed.
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simoneto

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Just for clarity. The Source is Any, Destination is Firewall, Service is the service I created, IP version is Any, Action is Allow and translation is to the host IP on the network.
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markt

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Is Kerio sat behind another firewall of some description, such as a DSL router that may have port / application riles?
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Brian Carmichael (Kerio)

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You should also specify how you defined the custom service. The source port should almost always be 'any' when defining services.

Brian Carmichael
Senior Technical Marketing Engineer | Kerio
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pcunix

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From long experience, I can offer this.

Assuming your rule is correct (and it is worth double checking), these things usually turn out to be one or more of the following:

- the tech gave you the wrong internal IP (so many times they've done that to me)
- it's the right IP but the wrong port (again, surprising how often they don't even know their own equipment)
- they never started the service on the destination machine ("I was waiting for you to do the forwarding!")
- a firewall on the destination machine is blocking the port.


Tony Lawrence
Kerio Preferred Partner and Reseller
Certified for Connect, Control
http://aplawrence.com
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