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macjimbo

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My staff have reported to me that, since a recent KC upgrade (probably 8.5 but possibly an earlier one), their mailboxes are not updating in real time when using the Kerio Connect webmail client.

They use a shared folder called info, and all email addressed to info<_at_> goes to that folder. 2 or more staff could be looking at this folder at the same time, replying to customer messages. When replied, they delete or archive the original email.

Since a recent upgrade, this folder does not reflect any changes made on other computers. So if a message is deleted, it continues to display in other KC clients until the user clicks on another folder and then clicks back again.

It seems like some kind of refresh mechanism has broken.

Has anyone else seen this, and found a solution?

KC server version is 8.5 and clients are using Safari on Mac (mostly Yosemite).

Thanks

[Updated on: Tue, 16 June 2015 13:57]

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macjimbo

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sorry wrong forum Sad
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