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Home » Kerio User Forums » Kerio Connect » KOFF and office upgrade from 32 to 64bit - KOFF Directory error
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Jabba

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Hi Kerio Team,

I'm upgrading some Outlook 32bit ( 2010 ) to Outlook 64bit ( 2010 or 2013 ).
All users are configured with KOFF.

First of all i delete my Kerio account in Outlook 32bit
Uninstall Office 32bit
Reboot
Install office 64bit (2010 or 2013 )
Install KOFF 8.5

After this procedure, when I try to create a new KOFF account, Outlook stop and report an error about the KOFF directory.
It's looking for a Program Files x86 folder but the new KOFF is installed in its default directory ProgramFiles.

The only solution i have found is to install KOFF in C:\Program Files (x86)

it's seems like a registry error in the uninstaller of KOFF.
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Petr Silar (Kerio)

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Hi,
Before uninstalling of 32bit Outlook, also uninstall KOFF.
Do fresh installation of 64bit KOFF after installation of 64bit Office.
Finally create a new Outlook profile.
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Jabba

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Thank you Petr.

I would try this procedure and i'll write you back.

Thank you.
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thowden

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Hi

I'd love to know why would you install 64-bit Outlook ?

Microsoft recommends against installing the 64-bit versions of all Office products unless you have an imperative to do so.

https://technet.microsoft.com/en-us/library/ee681792.aspx

I mean it is your choice, but I'm interested to know why.

[Updated on: Sat, 20 June 2015 00:57]


cheers
Tony

www.wrenmaxwell.com.au

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