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HB

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We have kerio operator in the cloud.
Everything working fine, except update checker fails !

updateChecker::download - Failed (couldn't connect to host).

Firewall issue?

Which port does update checker work on ?

Best regards ,

HB
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Filip Jenicek (Kerio)

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Hi,

Operator uses HTTPS to check for new versions and also to download the upgrade images.

Filip
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steinham

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Hi,
updatechecker detection uses secured HTTP. It sounds like some kind of network / NAT problem. Can you resolve / ping server "update.kerio.com"?

what exactly is your problem:
- Operator detects new version but does not download it
- Operator doesnt detect new version

THX

Martin

[Updated on: Fri, 03 July 2015 09:34]


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Martin Steinhauser
tester
Kerio Technologies
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HB

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Operator deteccts new version, but does not download !!
Port 443 ?
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Filip Jenicek (Kerio)

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Sorry for the mystification, the image is downloaded via HTTP (port 80) from a CDN network.
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