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PKJ

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Hi,

I am using Kerio connect 8.4.3 (4229). I have configure one email account in outlook 2010 (Outlook connector offline edition) and blackberry (using secure IMAP). Now problem is that, i am receiving emails on mobile device instantly but not in outlook. Either i have to restart outlook or wait for long time to appear emails.
Any solution ?

Thanks & Regards,
Prabhat

Prabhat
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Jonas Rodrigues (Kerio)

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Hello Prabhat,


Have you tried re-creating your Outlook Profile just in case?


Also make sure if you have AV installed to include Kerio Outlook Connector path into your AV exclusion list.

See more details here:

http://kb.kerio.com/257


All the best,

Jonas


Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
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PKJ

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Hello Jonas,

Yes, i deleted and created new profile multiple time with outlook connector and AV is not blocking any outlook connector services. I download the connector from :" integration with window" and i tried from the official website with exact version but still problem.
I have no problem with other user who is not using email account in mobile. Please give any solution for this issue.

Regards,
Prabhat

Prabhat
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Jonas Rodrigues (Kerio)

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Hello Prabhat,


If you already created a new profile and you are 100% sure there is no AV nor firewall blocking Kerio Outlook Connector, the problem could be your network/internet connection perhaps?

It is very unlikely the problem is happening because the account is being used on a mobile as well.


Have you already checked your Kerio Connect logs?


Alternatively you can contact technical support and submit a support case for further troubleshooting:

http://www.Kerio.com/support


All the best,


Jonas

Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
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