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Hi Folks,

Hopefully quite an easy question here.

I have a user and extentsion for Reception. When the line is busy I would like it to redirect to 1 (or preferably 2!) other users, but I cant see how to do this.

Any ideas?

Thanks in advance.

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Set up "Reception" as a call queue. Set the ring strategy as "Ring in order". Put the primary receptionist first and the other two accordingly. Modify any other failover parameters as you see fit.

Ken Snyder
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