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charlie145

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When we open Kerio Connect Administration we get the warning "Total number of user mailboxes authorized by the license has been exceeded". However, the License Details section of the dashboard shows:

Number of users allowed by the license: 10
Number of active mailboxes: 9 (12 created)

If we only have 9 active mailboxes and are licensed for 10 why are we seeing this warning?
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ComputerBudda

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Because you created 12 and are only authorized for 10, possibly
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charlie145

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According to the Kerio documentation:

==================================

Licenses are counted by number of users.

Number of users means the number of mailboxes/accounts that are:
Created and enabled in Kerio Connect
Mapped from a directory service
All users created in this database count as individual licenses.
Imported from a domain
The following don't count as licenses:
Disabled users
Mailing lists
Resources
Aliases
Domains
Internal administrator account

==================================

Kerio states there are only 9 active mailboxes and disabled users shouldn't be counted
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Brian Carmichael (Kerio)

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I just tested and confirmed that by disabling a user account, the number of created mailboxes was decremented.

Brian Carmichael
Senior Technical Marketing Engineer | Kerio
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charlie145

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Yes I have found the same myself, does the license warning count active mailboxes or created mailboxes? If we have 9 active mailboxes and 10 licenses I'm confused as to why the license warning keeps popping up.
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Pavel Dobry (Kerio)

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That warning is probably because of orphaned user accounts, either in other email domains or in non-existing email domain (can be verified in users.cfg),
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