Home » Kerio User Forums » Kerio Connect » Delay in Outlook (Delay in Outlook)

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i have a problem with the synchronizing in outlook.

my inbox load the messages after a hour, though there is only one little message.

the response time is very bad and after a hour the inbox is complete with the very small message.

if i sent an email to me, my phone get the mail inside a few seconds.

what is the problem? it is only my inbox Sad

Pavel Špalek (Kerio)

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If the message is synchronized to smartphone, then probably the problem is in Outlook or the communication is broken due to some proxy or firewall.
If you click with right mouse button on the Inbox folder and select "Synchronize Now", is message synchronized immediately?
Outlook periodically sends requests to the server, it should be visible in the log.
Enable Outlook logging and Connect logging as described here:
and try to synchronize mail. Check the log or post it here (Outlook log contains at least part of the synchronized message, so use some testing one).

Pavel Špalek
developer - Kerio Connect
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