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fishtech

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Hi,

We have Operator integrated with Connect.

We have a Support user in Connect which receives email. All emails are forwarded to zendesk.com.

We need voicemail-emails to the Support user to be forwarded automatically on to zendesk.com and I set up a filter in Connect.

However, Connect does not precess these voicemail-emails in the same way as regular emails.

Is it possible to get these voicemail-emails forwarded automatically when they are received?

Thanks,

ft.

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ksnyder (KERIO)

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Hi fishtech,

I was able to get this to work by unticking the "Integrate with Kerio Connect" button within Operator-->Configuration-->Voicemail-->Email section. Instead, choose the option just above that and manually input the mail server hostname and configure/test.

On Kerio Connect you may need to add the Operator IP address to a trusted IP Address group and you may also need to allow spoofing ("never reject messages") from that trusted IP Address Group within Connect-->Configuration-->Security-->Sender Policy.

After making this change, I was able to get the sieve filter to identify a voicemail message delivered to my email inbox and forward it to another destination (Zendesk in your case) AND (optionally) keep a copy in my inbox.

Of course, going the non-integration route does take away some functionality (mark as read, etc.).

[Updated on: Wed, 12 August 2015 22:57]


Ken Snyder
Director, Sales Engineering | Kerio
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nhoague

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Why not keep the integration with Connect; but use a separate email, call it supportforward@ or something and have that forward via connect to the correct external address to zendesk?
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nhoague

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The integration is what makes that combo world class!
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ksnyder (KERIO)

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Right - but the integration approach seems to bypass the sieve filters. It's as if the voicemail was just injected into a mailbox rather than truly sent.

[Updated on: Wed, 12 August 2015 23:07]


Ken Snyder
Director, Sales Engineering | Kerio
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nhoague

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Ah. I didn't read into it enough. Yes you're right the integration manually creates the email message directly into the connect mail store.
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Filip Jenicek (Kerio)

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The integration is done using IMAP and stores the email in the configured folder. That's why filters are not applied and the email address must be the user's main address, not an alias, mailing list, etc.

We currently don't have a solution for it. AFAIK someone was able to workaround the issue by fetching the mailbox using POP3 and sending the email back to Connect over SMTP.
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