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Home » Kerio User Forums » Kerio Workspace » Preview of new files not working: Issues when moving to a new server (Preview of new or edited files are not working)
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Reinaldo

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Hi,
I know this product is not supported anymore but I'm sure I ran into this issue before.
Basically, due to space needs I switch my store to a new machine with higher HD capacity.
The old machine was running Ubuntu 12.04 64bits and the new one is running Ubuntu 14.04 64bits.
I can preview any file EXCEPT the new or edited ones.
Anyone in this forum remember how can we solve it?
Thanks in advance.
Regards,
Reinaldo

PS.: Yes, I've done extensive research but could not find a solution for this.

[Updated on: Wed, 19 August 2015 22:35]

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Reinaldo

Messages: 210
Karma: -8
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I know this solution will take 1 line only.
The error I've got from debug is:
1) {com.kerio.workspace} WARN: Failed to generate pdf preview of item id=891, page=0, name=Lista de Endere├žos IP Fixos - FCBrasil.xls, file=/opt/kerio/workspace/store/files/65/1865
java.util.concurrent.ExecutionException: java.net.ConnectException: connection failed: socket,host=localhost,port=4063,tcpNoDelay=1: java.net.ConnectException: Connection refused
at java.util.concurrent.FutureTask$Sync.innerGet(Unknown Source)
at java.util.concurrent.FutureTask.get(Unknown Source)
at com.kerio.workspace.previews.PreviewService.getPdfFile(Previ ewService.java:157)
at com.kerio.workspace.previews.tasks.PdfPageToPngTask.processT ask(PdfPageToPngTask.java:46)
at com.kerio.workspace.previews.PreviewTask.tenantAwareCall(Pre viewTask.java:48)
at com.kerio.workspace.previews.PreviewTask.tenantAwareCall(Pre viewTask.java:14)
at com.kerio.workspace.multitenancy.TenantCallable.call(TenantC allable.java:25)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unkno wn Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.net.ConnectException: connection failed: socket,host=localhost,port=4063,tcpNoDelay=1: java.net.ConnectException: Connection refused
at com.artofsolving.jodconverter.openoffice.connection.Abstract OpenOfficeConnection.connect(AbstractOpenOfficeConnection.ja va:79)
at com.kerio.workspace.previews.PreviewGeneratorOO.generatePrev iew(PreviewGeneratorOO.java:44)
at com.kerio.workspace.previews.tasks.DocumentToPdfTask.process Task(DocumentToPdfTask.java:31)
... 11 more
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Reinaldo

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Anyone from Kerio please?
Thanks in advance.
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