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Home » Kerio User Forums » Kerio Operator » Using # in a Menu that interprets anything as an extension.
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Oli

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Hi

We have an auto attendant menu used to greet people using our inhouse conference service on operator 2.4.3

The menu is set to interpret any number dialled as an extension.

This works perfectly until a someone calls in and presses the send / # / Pound key after dialling the conference extension.

When they press the Send / # / Pound key the auto attendant message plays again from the start.

This essentially makes it impossible to use as external clients are so used to pressing the # key to confirm things at auto attendant messages.

Is there any way around this ?

Thanks

Oli

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ksnyder

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It appears that the best approach at the moment is to, perhaps, modify the announcement. "If you know your party's X-digit extension, you may dial it at any time."

# key is common for entering credit card numbers, room numbers, PIN numbers. I don't believe it's a common practice for entering an extension.

I experimented with adding a # key-press action to the script in hopes that the # key would be detected after the conference extension and might trigger a sub-script that played an announcement saying that, "The # key is an invalid entry on this menu". Unfortunately that didn't work as it took the whole entry Extension+#, didn't see a match, and re-played the main greeting message. Was worth a shot, but at the end of the day it works as would be expected.


Ken Snyder
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Filip Jenicek (Kerio)

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Hi

Correct me if I'm wrong, but the way how I understand Oli's post is, that callers expect the pound key to act as an <Enter> key. In other words, once they dial the internal extension number (e.g. "144"), they hit the pound to confirm. Yet Operator tries to dial the whole number (e.g. "144#"), the dialing fails and the call returns to the auto attendant menu.

To be honest, I would also expect Operator to strip the pound key and dial only the extension number.

I'll see what we can do about that.

Filip
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Oli

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Hi Filip. That is exactly what I mean. Thanks for looking into this!

Cheers

Oli
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Oli

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I notice this is fixed in the most recent update.

Thanks very much for the hard work and quick response. You guys really are great.

Cheers

Oli

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