Home » Kerio User Forums » Kerio Connect » Insurance replacement phone will not connect to Kerio to restore (Kerio USB restore)

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Just received insurance replacement phone (Samsung Galaxy S4).

Backed up to Kerio prior to replacement.

Now on trying to connect to restore, the connection is failing. Computer is same as previously backed up and synced to so not restricted.

Phone is set to 'media device' on attempted connection.

Has anyone else experienced / resolved?

Thank you for any help....


[Updated on: Wed, 21 October 2015 13:32]

Pavel Dobry (Kerio)

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Can you explain what "Backed up to Kerio" means?? Do you mean Exchange ActiveSync synchronization?
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