Home » Kerio User Forums » Kerio Connect » KOFF won't sync all folders

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Before the problem, I opened outlook and some seconds later every folder with new mails had the info beside like "Inbox (33)".

Since the upgrade to 8.5.2 or .3 the KOFF only syncs if I select the folder. And I have some rules, that put mails in other folders, so sometimes I simply don't see that there is a new one.

Any idea how to change / repair that behaviour?
Pavel Dostal (Kerio)

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KOFF encounters probably some synchronization issue in your folder hierarchy. You can try to empty the KOFF cache in the profile.

If such simple solution doesn't help, it requires some deeper analysis of your data on server. You should ask for help of Kerio technical support.

Pavel Dostal
Kerio Technologies
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