We seems to be having issues with KOFF when it creates a new profile since version 9. In control panel it shows that the profile exists and the email account tests OK but Outlook gets stuck at 'loading profile'.
An error gets logged in Windows:
Faulting application name: KoffBackend.exe, version: 188.8.131.521, time stamp: 0x56461705
Faulting module name: ntdll.dll, version: 6.1.7601.19045, time stamp: 0x56258e62
Exception code: 0xc0000005
Fault offset: 0x0003d968
Faulting process id: 0x11a8
Faulting application start time: 0x01d126a46801df15
Faulting application path: C:\Program Files (x86)\Kerio\Outlook Connector (Offline Edition)\KoffBackend.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
So far the only way I can seem to fix it is to uninstall Outlook connector then reinstall and reboot.
Is this a known issue?
- Pavel Dostal (Kerio)
No, it is not a known issue. KOFF uninstall is necessary after update from OL2010 (or older) to OL2013 and newer, however it is not because of crash of KoffBackend.exe.
Sometimes update of KOFF is not finished because some files are kept opened by Windows Search. Crash is possible in such situation, nevertheless computer restart should help in such case.
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