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imdj598

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Hi
My Clients connect to internet with 3 internet connection that balancing with a router Cool .before connect to the Kerio we should disconnect 2 internet connection. otherwise we have problem to connect to the Kerio.
What Should I do?
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Petr Dobry (Kerio)

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I really don't understand your problem. Is it about Kerio Connect or Kerio Control ?

Petr Dobry
Product Development Manager | Kerio
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imdj598

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Hi
Problem in Kerio Control.
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Petr Dobry (Kerio)

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You will have to be more specific what your problem is. Where you can't connect ? Network topology would help.

Petr Dobry
Product Development Manager | Kerio
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imdj598

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I said:"I have a LAN with 3 internet connections that balancing with a peplink device.So when my clients want to connect to Kerio, they have problem and can't connect(This message appears : Unable to establish data tunnel(UDP traffic is probably blocked))
but when I disconnect two of the three connections, my clients can connect to the Kerio. Is there a setting to solve this problem?
Tnx

[Updated on: Sat, 02 January 2016 06:49]

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Petr Dobry (Kerio)

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OK, so you're talking about Kerio VPN, right ? Because "connect to Kerio" is little ambiguous.

You say you have three internet connections load balanced on peplink device (whatever that is). So the problem is probably in configuration of that device, not Kerio Control.

I'd suggest to contact one of our partners who have a lot of experience and can help you setup your network correctly.

Petr Dobry
Product Development Manager | Kerio
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imdj598

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Hi
tnx for answer Smile
I think problem is in Kerio Control because peplink hasn't any special config and it's very simple device.
I was hoped you have a solution for this problem. Sad
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Petr Dobry (Kerio)

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It's definitely routing problem and without details about your network configuration and settings it's hard to give you any answer. If peplink is doing load balancing it must have a ton of settings, ie for NAT. Does it do NAT ?

Petr Dobry
Product Development Manager | Kerio
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imdj598

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Yes, it dose .it has a page for NAT Mapping and I don't any config in this page.

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Petr Dobry (Kerio)

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So the problem will be in load balancing and port-mapping on peplink device. It probably use different internet line for incoming and outgoing traffic.

Petr Dobry
Product Development Manager | Kerio
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imdj598

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ok! Now What should I do?
Do you Have Any Solutions?
Tnx
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Petr Dobry (Kerio)

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Configure you peplink device properly. Or find someone who can.

Petr Dobry
Product Development Manager | Kerio
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