Home » Kerio User Forums » Kerio Operator » problem directed call pickup (directed call pickup)

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A customer has incoming calls over call queue.
4 pieces SNOM 720 (201,202,203)
When call queue is ringen, 204 (also SNOM 720 ) would like to do directed call pickup..
This is not working.
Only *8 is working.
I've made 1 call pickup group for al teh SNOM phones
Correct BLF settings ;
<sip:201<_at_>;user=phone>|** (001.001...... are placeholders !)

Hope to hear from you soon !

Best regards,
Filip Jenicek (Kerio)

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you can not pickup calls waiting in a call queue. You can only pickup calls ringing on a phone, sort of stealing them. So when a phone 201 rings, you should be able to dial **201 and pickup the call.

Group call pickup (*8) will pickup a random call from the same group. So all four extensions 201-204 must be in the same group.

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