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fishtech

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I have recently been getting this Event Log message a couple times a day:

[22/Jan/2016 11:44:49] Voicemail integration with Kerio Connect failed.
[22/Jan/2016 11:46:53] Voicemail integration with Kerio Connect is back online.


Around the same time I see this in Error Log:

[22/Jan/2016 11:44:49] {imap_helper.11376} Login incorrect for 'myco.com/OperatorAdmin_444A96B5-E383-4A1/username'
[22/Jan/2016 11:44:49] {voimapfs.2412} <AsyncProcess '/opt/kerio/operator/bin/imap_helper' 'username' '1314991030' 'list' (FINISHED, pid 11376) at 0x9913a68> exited with non-zero status 67
[22/Jan/2016 11:44:49] {idle_helper.2417} Kerio Connect integration: mailbox username (Operator user username): IMAP connection lost: resetting connection because of a previously failed IMAP operation. Will reconnect in 4 seconds.
[22/Jan/2016 11:44:53] {idle_helper.2417} Kerio Connect integration: mailbox username (Operator user username): error connecting to IMAP: authentication failure (user's email is probably incorrect or is an alias). Will retry in 64 seconds.



I am not aware of any issues for the user, but I do get an email each times it happens. I have not been able to spot a pattern. Should I be concerned by this?

Thanks,

ft.
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Filip Jenicek (Kerio)

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Hi,

Operator has a user "username" which doesn't exist in Kerio Connect. As a result, voicemail doesn't work for "username" and an error message is logged.

To work around it, create a regular account in Connect or disable voicemail for user "username".

Filip
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fishtech

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Both Connect and Operator reach out to Open Directory for usernames, so the usernames are identical.

Also, I see the error for my personal account, but I still receive voicemail-to-email.

ft.
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