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Dylan Downs

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There have been complaints that when calling in, and upon the auto attendant starting, if they want to dial an extension right away, it does not always work and takes them back to the start of the auto attendant again. Is there any reason why it does this? It's almost like you have to punch the numbers just right at the right time for it to go to whomever they are dialing. Is there a setting that can be adjusted in Operator for this? Thanks!
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Filip Jenicek (Kerio)

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Hi,

I'll need some data to analyze, are you able to reproduce it?

If you are, then please:
1. Enable debug logs: asterisk, asterisk(detailed).
2. Start packet sniffer.
3. Make an inbound test call and demonstrate the issue.
4. Stop the sniffer, export the debug log.
5. Generate a support info file (link at the bottom of the System Health screen).

Then send all three files my way to <fjenicek<_at_>kerio.com>. Also add some details about the number you were trying to reach.

Best,
Filip
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