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Home » Kerio User Forums » Kerio Operator » Predictive Dialler for Kerio Operator (Additional Third Party Software for Operator)
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Sam Cooper

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Hi

Has anyone tried using a Predictive Dialler while using Kerio Operator?

A quick description of what they do :

"They carefully monitor the average handle time for each agent and attempt to predict when an agent will become available. Rather than placing calls on a one-agent-to-one-call basis, they place more calls than there are agents available. When a call is answered the system uses various methods to determine if the answering party is a human or an answering machine. Answering machines are either dropped or fed a pre-recorded message while live answers are handed off to agents."

If anyone has used something like this before with Operator, could you let me know what you did use?

Thanks, Smile

Sam
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Vladimir Toncar (Kerio)

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Hi,

It's hard to tell without technical details. How does it communicate with the PBX?
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