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fishtech

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Hi,

Is there any way for a user to be designated as call queue administrator.

It would be useful for our lead support manager to be able to log people out from queues if they go for lunch and forget to log themselves out.

Thanks,

ft.
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ksnyder

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Unfortunately, there is no queue admin function. If the support manager were to notice that an agent had left a phone logged into the queue, they could use the handset of that phone to log the agent out of the queue. Requires physical presence though to accomplish this.

If you wanted to suggest some kind of Junior-Admin role(s), then the best place would be our UserVoice system: http://kb.kerio.com/1643 using as much detail, business-benefit, and typical use-case information as possible.

Ken Snyder
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