Home » Kerio User Forums » Kerio Connect » Kerio Connect Offline Client 9.0.x (Outlook 2013 hangup on start)

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Hi all,

since 24th february we have the problem, that all employees cannot start outlook 2013 on their clients (Win7). Webmail works fine, but it's only a workaround and not a solution of course.

- I tried to clear the local cache and sometimes it workes afterwards. But not on all machines or not for a long time.
- The i restarted the Kerio Connect Server. The Kerio service, not the Win2k12 server.
- Today we upgraded to Kerio Connect 9.0.2 (server and client) but the problem persists.

The debug.log on the client contains following information (before the upgrade to 9.0.2):
[26/02/2016 10:17:49.709]  **************************  Log file was rotated, backup is debug.log  **************************

                                                        Number of cores: 4
                                                        CPU0: Intel(R) Core(TM) i5-4590 CPU <_at_> 3.30GHz
                                                        Process Affinity Mask: >1111<
                                                        Windows version: Windows NT 6.1 (Windows 7)
                                                        Windows locale: German_Germany.1252
                                                        Time zone: Mitteleuropäische Zeit
                                                        Firebird version:
                                                        File system: NTFS (fixed disk)
                                                        Free space: 408184032 k
                                                        Version: KMS.KOFF86

[26/02/2016 10:17:49.709]   *******************  "Kerio.D1F59054-1903-4A97-B75C-BC6CBFEC761F" profile log

[26/02/2016 10:17:49.709](5040){err}{scp-advise-sink} In SCProvider\ScpAdviseSink.cpp:68 (ScpAdviseSink::onNotify)
[#293260] (761F)                                      Worker failure: Reseting synchronization.
[26/02/2016 10:17:58.960](5040){err}{scp-advise-sink} In SCProvider\ScpAdviseSink.cpp:68 (ScpAdviseSink::onNotify)
[#758369] (761F)                                      Worker failure: Reseting synchronization.

You can see there are 500.000 entries within 10 seconds.

Have anyone the same problem or what can i do now?

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Sounds similar to http://forums.kerio.com/mv/msg/30707/128179/#msg_128179 which appears to be affecting Win7. In their case though, Outlook 2007.

What server OS is Kerio Connect installed on? A call to Tech Support may expedite an answer/solution. The published server requirements state:

64-bit versions:
Microsoft Windows Server 2012 R2
Microsoft Windows Server 2008 R2

Ken Snyder

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Kerio Connect is installed on MS Win2k12 R2 Essentials and works fine for a few weeks.
Btw: We licencensed Kerio Connect on 17th February. Exactly one week before the trouble began.
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