Home » Kerio User Forums » Kerio Operator » Strategy Queue Calls Answered Count

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I have been looking at ways to get the count of calls people are taking within my department. It appears that the information is stored in the below array format:
            [0] => Array
                    [EXTENSION_NUMBER] => 236
                    [EXTENSION] => SIP/236
                    [SIP_USERNAME] => 236
                    [MEMBERSHIP_TYPE] => dynamic
                    [CALLS_ANSWERED] => 78
                    [LAST_ANSWERED_TIME] => 1457684901
                    [STRATEGY_CALLS_ANSWERED] => 1
                    [STRATEGY_LAST_ANSWERED_TIME] => 1457684919
                    [STATUS] => 1
                    [Location] => SIP/236
                    [EXTENSIONS_ID] => SIP/236
                    [USERS_ID] => 20
                    [USERNAME] => motlive

CALLS_ANSWERED = Calls answered when not logged into a strategy queue
STRATEGY_CALLS_ANSWERED = Calls answered when logged into a strategy queue

However when does the count for the STRATEGY_CALLS_ANSWERED reset to 0? As when I check another agent he has 1 strategy call but has been here for over 2 years... so something aint right there! Rolling Eyes
Filip Jenicek (Kerio)

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The STRATEGY_ values are counted since the last strategy reset. Please see the attached screenshot on how to configure it.

The other fields (CALLS_ANSWERED and LAST_ANSWERED_TIME) are counted since the last reset of the queue, which can be triggered by the administrator by clicking the Reset button.



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