Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Operator » Strategy Queue Calls Answered Count
  •  
motlive

Messages: 6
Karma: 0
Send a private message to this user
Hi,

I have been looking at ways to get the count of calls people are taking within my department. It appears that the information is stored in the below array format:
            [0] => Array
                (
                    [EXTENSION_NUMBER] => 236
                    [EXTENSION] => SIP/236
                    [SIP_USERNAME] => 236
                    [MEMBERSHIP_TYPE] => dynamic
                    [CALLS_ANSWERED] => 78
                    [LAST_ANSWERED_TIME] => 1457684901
                    [STRATEGY_CALLS_ANSWERED] => 1
                    [STRATEGY_LAST_ANSWERED_TIME] => 1457684919
                    [STATUS] => 1
                    [Location] => SIP/236
                    [EXTENSIONS_ID] => SIP/236
                    [USERS_ID] => 20
                    [USERNAME] => motlive
                )


CALLS_ANSWERED = Calls answered when not logged into a strategy queue
STRATEGY_CALLS_ANSWERED = Calls answered when logged into a strategy queue

However when does the count for the STRATEGY_CALLS_ANSWERED reset to 0? As when I check another agent he has 1 strategy call but has been here for over 2 years... so something aint right there! Rolling Eyes
  •  
Filip Jenicek (Kerio)

Messages: 1094
Karma: 80
Send a private message to this user
Hi,

The STRATEGY_ values are counted since the last strategy reset. Please see the attached screenshot on how to configure it.

The other fields (CALLS_ANSWERED and LAST_ANSWERED_TIME) are counted since the last reset of the queue, which can be triggered by the administrator by clicking the Reset button.

Filip

./fa/4241/0/

Previous Topic: No Audio vs Control
Next Topic: Fritzbox 7490 with easybell and kerio operator
Goto Forum:
  


Disclaimer:
Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Thu Mar 30 22:32:39 CEST 2017

Total time taken to generate the page: 0.01176 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.