Home » Kerio User Forums » Kerio Connect » Out Of Office message being sent to spammers (What is the order of operations for incoming email? Is there a flow chart?)
Will Mayall

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Are there any tweaks I can make to stop Out Of Office messages being sent to spammers?

A user's Out Of Office message is being sent to spammers. I assume this is not the intended behavior of Kerio Connect. I'm having a tough time finding the cause. If I knew the order of operations it might help me but I have not found a description.

Here's a guess as to the simplified order of operations for incoming messages:

1. Test for spam.
2. Apply server Message Filters.
3. Apply user Message Filters.
4. If not spam, send Out Of Office message.

A detailed flowchart of the actual flow for incoming mail messages would be great.

It would be fantastic if Out Of Office messages could be sent to only people in the user's contacts. Is that possible? (It would be a good feature.)


Will Mayall

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I don't know if this helps clarify the message flow:

Filtering messages on the server

It would seem that, based on what's presented in the article, mail tagged as spam shouldn't be processed to out-of-office.

Will Mayall

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Yes Jon, that flowchart confirms the flow I believed to be happening. Thanks! (I had coincidentally found the flowchart just this morning.)

I think that, in my case, the user simply has an enormous amount of spam coming in and that he has not been filtering it or reporting it. I've fine-tuned the spam filters. In particular, I've added a score for some TLDs including .top, .xyz, and .download.

I also added a custom user filter that tests if the sender is in the user's contacts. If not, it moves the message into a folder. I've found that this is the single best tool for keeping a user's inbox free from spam. (I wish it were supported and built into Kerio.)
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