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philstone

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Hi,

We've recently moved our website to an external host which I think may be throwing us up some mail issues.

Background:

Our servers were all hosted internally (web, mail etc) so all A records for our company.com pointed to the same IP address.

Occasionally I would see that Outlook would be looking at https://ourcompany.com/EWS/Exchange.asmx and not mail.ourcompany.com

As it still reached the same destination from a WAN perspective it wasn't an issue.

Now that the A record for ourcompany.com now points to our externally hosted website, I've had a couple of instances whereby I've needed to change the address from https://ourcompany.com to https://mail.ourcompany.com

Having to do this once per machine wasn't a major problem, however it seems that some of the computers are reverting to https://ourcompany.com, meaning that I need to change the address manually again..

Does anyone know why its changing back, and more importantly, how do I stop it? Our server is accessible internally and externally as mail.ourcompany.com. Kerio is configured so that the domain is ourcompany.com, the internet hostname is mail.ourcompany.com.

Thanks,

Phil
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philstone

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Ok so further investigation I've found the cause, but not sure why..

In Outlook, no matter what I set the server address to whether its mail.ourcompany.com or https://mail.ourcompany.com/EWS/Exchange.asmx upon connection the address changes to https://ourcompany.com/EWS/Exchange.asmx - does anyone have any ideas as to how I stop the Kerio server changing its address?
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Pavel Špalek (Kerio)

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Outlook uses autodiscover service to configure account. Please see details here:
http://kb.kerio.com/product/kerio-connect/server-configurati on/mail-delivery-and-dns-records/how-to-configure-an-environ ment-to-enable-autodiscover-feature-with-kerio-connect-870.h tml
So you must configure your DNS properly. There is also an option to disable autodiscover in Outlook.

Pavel Špalek
developer - Kerio Connect
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