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Alex Moretto

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Hi,
i have an installation of Kerio operator with GNR with extensions from 100 to 199.
In Italy we have five emergency numbers 112,113,114,115,118 but these are also extensions of Operator.
If i want to call these emergency numbers, what should i do?

Thanks in advance...

  •  
Filip Jenicek (Kerio)

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Hi,

the best or probably the only option is to move local extensions 112,113,... out of the way. Your users must be able to reach the emergency service by dialing 112.

If you have an outbound route with a non empty prefix, e.g. "0" to dial out, you can configure Operator to dial emergency numbers without that prefix.

Best,
Filip
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Alex Moretto

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OK
Thanks for your support.
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Alex Moretto

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Hi Filip
I have another question for you.
On this operator some people doesn't wants to be called on their extensions from outside directly.
How to configure these exceptions on Operator??
Thanks in advance.

Alex
  •  
Brian Carmichael (Kerio)

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Hi Alex,
For direct inward dialing (DID) you add all phone numbers to the SIP interface and map them to internal extensions. In your case, for those DID's you can map them to an auto attendant. If you have configured a dial by name directory, there is no option to exclude users from this directory.

Brian Carmichael
Senior Technical Marketing Engineer | Kerio
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