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  •  
fishtech

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Hi,

We have found a situation where draft messages are deleted without trace. This can be replicated on 2 different desktop computers and 2 different iOS devices.

Kerio Connect server is 9.0.3
OSX 10.11.x
iOS 9.3.1

The steps to replicate are:


1. In Mail app on OSX desktop and create a new email, but do not send.

2. Save the email as a draft.

3. Quit Mail app on OSX.

3. Open Mail app on iOS device.

4. Go to drafts folder and open the email.

5. Amend the email.

6. Click 'Cancel' to cancel the amendments.

7. Click 'Save Draft'.

8. The message disappears from Drafts folder, and is not recovered by 'Recover Deleted Items' on Kerio Connect admin.


I am trying to recover a message that was lost in this way... does anybody have any guidance please?

Thanks,

ft.

[Updated on: Wed, 11 May 2016 16:49]

  •  
Carsten Maas (Kerio)

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Are you sure, the iOS device uses the same Drafts folder for saving drafts like the one, where you have opened the mail/draft from?
Or can you see two Drafts folder for example when you login to your Kerio Connect Client?

Carsten Maas
Senior Technical Marketing Engineer
Kerio Technologies

Kerio Deutschland youtube Channel
http://www.youtube.com/KerioDeutschland
  •  
fishtech

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Yes, iOS definitely uses the Drafts folder on the server. If I create a draft on iOS I can see it in Drafts on the server, and in the expecetd plane in my OSX Mail app.

Drafts originating in iOS and Webmail can be changed in good order on iOS. It is only drafts created on Mac OSX Mail that are deleted.

ft.
  •  
Pavel Dobry (Kerio)

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ActiveSync or IMAP?
In ActiveSync, Draft folder synchronization is supported only in EAS 16. So if iPhone tries to save Drafts to EAS 14.1 server then it is a bug in iOS and violation of EAS standard.
  •  
fishtech

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This is IMAP on desktop and iOS device.

We set up our accounts using the installer on the Kerio webmail home page.

ft.
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