Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Operator » Bug? - call Queue - ring all agents
  •  
link611

Messages: 70
Karma: 0
Send a private message to this user
Hi there,


following configuration:

call Queue - Extension 666
strategy - ring all agents
timeout - unlimited
length - unlimited

agents - 26 and 14
wrap-up time - 1 second
redial - 99 minutes
ignore call forwarding - checked

callers can join the Queue



if for example Extension 26 is in a call and another call lands on 666, Extension 14 is ringing.
everything fine so far.

but if Extension 26 ends it's call, should it ring after 1 second (wrap-up time) again, but it does not.


is this a bug?


if i have only one Extension in the Queue it works like that.


redial agents does not work in this Situation, because for each redial we get a missed call on the phones.

[Updated on: Thu, 12 May 2016 13:38]

  •  
Filip Jenicek (Kerio)

Messages: 1077
Karma: 78
Send a private message to this user
Hi,

the queues behave a bit differently than ring groups. The top caller in the queue is assigned to an available agent and the agent's phone starts ringing. If the queue strategy is set to RingAll, then all available agents will start ringing at once.

The queue will then wait for one of the agents to pickup the phone or until the redial timeout expires.

Now during that time, if another agent becomes available, there are two possibilities what can happen (sorry, I don't know for sure atm which one is correct):
a) nothing will happen,
b) or the next top caller will be assigned to all available agents and the agent will start ringing.

After the redial timeout, the whole process will repeat.

Filip
Previous Topic: Install License Key
Next Topic: BLF-Lamp no blinking for second incomming call
Goto Forum:
  


Disclaimer:
Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Mon Jan 23 15:47:00 CET 2017

Total time taken to generate the page: 0.01006 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.