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Users on our end frequently miss messages where they are the CC. Other recipients in our same organization receive the same message if they are in the TO: line.

One error report is below. This was "bounced" to the sender who is outside our organization but this same message was received by another employee.

Here is the error report:

Reporting-MTA: dns; smtp13.relay.iad3a.emailsrvr.com
X-SMTP-Server-Queue-ID: 591E31002CE
X-SMTP-Server-Sender: rfc822; carent<_at_>sender.com
Arrival-Date: Fri, 6 May 2016 10:41:26 -0400 (EDT)

Final-Recipient: rfc822; jack<_at_>recipient.com
Original-Recipient: rfc822;jack<_at_>recipient.com
Action: failed
Status: 5.7.0
Remote-MTA: dns; mail.recipient.com
Diagnostic-Code: smtp; 550 5.7.0 Your server IP address is in the SORBS DNSBL
database, bye
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