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macjimbo

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Hi

Our setup is KC 9.0.2, 15 users, mostly using webmail and/or iPhone. A couple of users (including me) use Address Book on Mac, configured using the latest version of the config tool.

Contacts have started disappearing spontaneously from all platforms. These contacts all seem to be from the public contacts folder - though it's hard to be sure because they disappear randomly and it's not until I want a phone number that I realise that a card has vanished!

Has anyone seen anything like this happening to them? Is there some debug log that I can turn on, so that when a contact is deleted I can find out which platform/user initiated the deletion?

I also find that Address Book on Mac is intolerably slow when editing any contact which is synced with Kerio Connect. It used to work perfectly until El Capitan came along, which broke public contacts. Since this was 'fixed', any alteration to a contact (e.g. add/change phone number) takes 15 seconds per field, with spinning pinwheel. I mention this in case it is related to the first problem.

Hope someone can help

Thanks

James
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Vicky Tripp (Kerio)

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Hi James,

Easiest place to check who or what is deleting the contacts is to check the 'Operations' log. That log will show you every delete/move request the server receives. That way you can track which users account and connection type has deleted the entry.

I hope this helps,
Vicky

Vicky Tripp
Kerio Technical Support Engineer
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