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j.a.duke

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I know this isn't a Connect problem, per se, but I'm hoping someone has seen this and has a solution (or at least some other ideas).

We are running Connect 9.0.3 on a Mac Mini 10.9.5 with a Thunderbolt RAID 1 array. No troubles with attachments in general.

I have, at the moment, one person, who in Apple Mail sees in the message list that an e-mail has an attachment, but when they open the message, there is no attachment listed and the attachment controls in the message don't appear (next to reply/reply all/forward in the dividing line). Running 10.9.5/Mail 7.

I can see & save the attachment in Connect Client just fine.

I've tried rebuilding the mailbox in Mail, but that hasn't done anything.

It appears that the culprit messages are coming from Office 365 accounts (*.onmicrosoft.com), so I'm thinking there's some strange stuff going on with their encapsulation of the attachment.

I'm running/have access to Mail on 10.10 & 10.11 (Mail 8 & 9) and have the same problem with those messages as well.

If I forward them from Connect Client, Mail sees the attachment. If I forward them from Mail, the attachment doesn't get forwarded (even though it's present in the message source).

Any ideas on how to proceed?

Thanks.

Cheers,
Jon
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Pavel Dobry (Kerio)

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Please contact our technical support. This could be a problem with Kerio Anti-spam engine. Try to disable it temporarily as a workaround.

Knowledge Base: http://kb.kerio.com/.
Technical support: http://www.kerio.com/support
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Pavel Dobry (Kerio)

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Please upgrade to Kerio Connect 9.0.4 patch 1.

Knowledge Base: http://kb.kerio.com/.
Technical support: http://www.kerio.com/support
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mjjordan71

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We also have this problem since 2 weeks. Already upgraded to Kerio Connect 9.0.4 patch 1, but the problem stays.
This problem only seems to occur with some contacts. Already tried to rebuild the mailboxes, but too no avail. Also deleting the account and set it up again doesn't solve the problem. The strange thing is that if I install the same mailaccount on a different machine, the attachment does show!

OS: 10.11.5
Mail client: Apple Mail
Server: Ubuntu 14.04, x86_64 Kerio Connect 9,.0.4 patch 1 (1154)

Sample of a mail attached

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Pavel Dobry (Kerio)

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mjjordan71 wrote on Thu, 16 June 2016 10:44
We also have this problem since 2 weeks. Already upgraded to Kerio Connect 9.0.4 patch 1, but the problem stays.
This problem only seems to occur with some contacts. Already tried to rebuild the mailboxes, but too no avail. Also deleting the account and set it up again doesn't solve the problem. The strange thing is that if I install the same mailaccount on a different machine, the attachment does show!

OS: 10.11.5
Mail client: Apple Mail
Server: Ubuntu 14.04, x86_64 Kerio Connect 9,.0.4 patch 1 (1154)

Sample of a mail attached


That email was received and processed with version 9.0.4, not 9.0.4 patch 1.

Knowledge Base: http://kb.kerio.com/.
Technical support: http://www.kerio.com/support
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mjjordan71

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Sorry, that is true. This was a mail already processed.
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