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Roy Batty

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Hi every body,

We are in the process of changing our old Norstar system for a more flexible system like Kerio Operator.

We need some good advice for the following questions:

(1) Phone, need 12 Units, Cisco appear to be an honest choice we are looking for 7942G series.
The main Operator phone need to forward incoming call so what is not very clear for use is that the main phone ( Primary Receptionist ) need more RG-45 input? we have 6 incoming line.

(2) Could this phone are able to use Active directory profile i see in documentation Cisco 79XX are not supported...

(3) Hardware & software : We have already Kerio Control and Kerio Connect with Active Directory Server, and Vtiger CRM so another good benefit is Operator could merge with our CRM Module, so in our CRM we will see incoming customer call, and customer info will displayed in our CRM.

(4) It this possible when we have ( voice box message ) an email was sent when ( Receptionist ) don't
take message?

in simple words : because sometime Receptionist could forget to take important message so, it would be very useful to have to feature.

(5) it appear that we could recording call conversation ?
this feature is from phone or Kerio Operator ?



Thanks for your advice!


Best regards,

-Roy

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flyingcanoe

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Hi Roy

i'll try to respond to the items where i have some small clue Smile

(1) i'm assuming you will be using IP phones so the receptionist/main phone does not need more ethernet ports just because yu have 6 incoming lines. The question of connecting incoming lines is to do with the PBX, not with the receptionist phone. The PBX will take in the 6 lines however they are connected (eg are they coming in via direct SIP, or are those lines ISDN trunks or simply 6 POTS analog lines?) and you could configure these incoming lines in the PBX into a ring group which rings at the reception phone. The reception phone simply has a LAN cable coming to it.

it will be just as important for the sanity of the receptionist that you give them a phone that you can add the additional keypad button module to the side of so that they have plenty of programmable buttons for speed dial/BLF/transfer to your other 11 extensions. (not many phones come with 12 buttons)

2) most decent phones should. Cisco isn't the only brand - we use yealink generally and they are also well supported by Kerio. it's the usual balancing act between ease of configuration, cost, aesthetics, availability etc.

(4) yes you can configure the VM for the reception/main number to email the recording to whatever email address you want. no one says it has to go to only the receptionist. (eg you could set it to go to a distribution list/group address if you want more than 1 person to get that recording)

(5) yes you can configure the PBX to record calls to some or all extensions as you wish. in addition some SIP providers can be configured to record the calls at their end independently of what has been set in the PBX, check with your supplier. The PBX will remind you to consider the legality of recordings in your particular jurisdiction when you go to configure recordings. Just as an example: here in NZ you may record all your calls for your own reference purposes but you can't use those recordings in a court of law unless you notified the caller at the beginning of the call that they would be recorded. Thus when you phone your bank or insurance company in NZ, their IVR always starts off with "this call may be recorded for quality assurance purposes ..." which is enough to satisfy the lawyers.
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logictel

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Hi Roy

Happy to help you with this

If you're interested, drop me an email to simon<_at_>logictel.co.uk

We have an number of Operator solutions live in the UK

Kind Regards


Simon
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Roy Batty

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Hi flyingcanoe and logictel!

Thank you very much for your advice.

Question (1) From flyingcanoe, we are in the process of checking with our Internet provider because it appear that our ISP offer SIP.

And thanks for your advice about the expandable module for the receptionist set, we have same setup from Norsat phone for speed dial and extension transfert ! it would be mad if the future device won't have this!

Only question is could we connect yealink phone with active directory ? i will check yealink web site for that and if the set support G.722 codec.

By the way, what if the models of phones you use ?

Again, thanks!

-Roy
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