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Home » Kerio User Forums » Kerio Connect » "Unwanted" folder appearing / Email routing (A folder called "Unwanted" appears and new emails are being routed to it incorrectly)
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Joshua O.

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Hello everyone! I am working on an issue that appears to have started after we upgraded our Kerio Connect to version 9.0.3(970) on Windows server 2008 x64.

As of the upgrade I have had a few users inform me that a folder labeled as "Unwanted" has appeared in their folder list. In addition to randomly appearing, incoming emails are being routed directly into that folder and not the inbox. The first users "Unwanted" folder appeared as a sub folder under the deleted items, however after deleting the folder and clearing the offline files cache it now has reappeared under main folder tree (see attachment)


Has anyone else out there notice this happening to their users?

Steps take so far:
1. moved emails out of "Unwanted" folder to inbox folder.
2. deleted the "Unwanted" and restarted outlook (folder reappeared in approximately 1 hour)
3. again moved files to inbox and deleted "Unwanted" folder, closed outlook and cleared the local computers cache.
4. Verified that no outlook rules or Kerio Connect rules were setup.

  • Attachment: jc1.png
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[Updated on: Wed, 08 June 2016 16:40]

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Mark Price (Kerio)

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Hi Joshua

This is rather strange, but this wouldn't have been added by Connect. Its probably been added my a 3rd party mail client. What do you normally use to access mail on Connect?

Mark Price
Kerio technical support.

Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
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Joshua O.

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We are using Kerio Outlook Connector (Offline Edition) Version 9.0.3.970 T0 on Microsoft Outlook 2013.
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Lukas Petrlik (Kerio)

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Joshua O.

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Apologies for the delayed response, but the link provided by Lukas was the answer. Thank you for the information!
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