Home » Kerio User Forums » Kerio Connect » Kerio Outlook Connector (Offline Edition) search issue

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Hi, first time poster here, so forgive me if this was answered before, but I couldn't find it via a search.

I have an issue with several users that connects their Outlook clients to the Kerio Connect server via the Kerio Outlook Connector. Everything seems fine, until they try to do a search within their mailbox. The Outlook client stops responding, and then I need to close the task as it takes forever to respond again.

I've selected that the entire mailbox be synced on the clients, and the biggest of those mailboxes are about 10Gb. I've also disabled Windows' indexing for Outlook emails. The Kerio Connect server verion is 9.0.2.

Any other advice you could give me would be greatly appreciated.
Pavel Dostal (Kerio)

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Search of the whole mailbox of such size takes really several minutes. I can recommend just some improvements:
- use SSD. Speed of the search depends on disk access. When KOFF local database is on SSD, search will be many times faster.
- have enough RAM. KOFF search is faster if local database can be cached in the memory
- search just one folder, not the whole mailbox. Even when one folder contains majority of the mailbox content, searching one folder is at least 2 times faster (sometimes even 5 times faster) than searching in the whole mailbox. Note that default quick search in Outlook 2013 and newer is over the whole mailbox.
- search with just several results is faster than search with thousands of results
- make sure no AV software is checking KOFF local database.

Pavel Dostal
Kerio Technologies
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