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Home » Kerio User Forums » Kerio Connect » Cannot access INBOX after restore user from backup (Server error : Failed to read rights from folder INBOX, internal error)
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bew

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I have 2 Linux kerio server
1 = new server version 9.04 and create user "sombat"
2 = old server version 8.22(2224) have user "sombat" too
I restore from version 8.22 to verdion 9.0.4 only user's folder "sombat" successfully. I logon to linux with putty check sombat's folder every folder has come from old server.

My problem is cannot use sombat email, it is error "Failed to read rights from folder INBOX, internal error "
Other user work normally.

How to fix this problem.

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rueher

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Got the same error.

Old Server = Kerio 9.1
New Server = Kerio 9.1

Full Backup copied to the new server and first restored for all users. As it didn't work, I also restored it for single users. But everytime I login on webmail, I get the "Failed to read rights from folder INBOX, internal error."-Error message.

I read every tutorial I found, but all tricks didn't helped.

What can we do to fix it?
  •  
Carsten Maas (Kerio)

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Please contact our technical support:
www.kerio.com/support

Carsten Maas
Senior Technical Marketing Engineer
Kerio Technologies

Kerio Deutschland youtube Channel
http://www.youtube.com/KerioDeutschland
  •  
rueher

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Got an answer from Kerio:

I used for the new Server as first the trial time for new setup. It's only working with payed license.
  •  
bew

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Thank you for every
Now IT fixed after I use license Key. I think it cannot restore because trial key.
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chrisgi

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Hello after a bad hard reboot connexion to mailbox via webmail say the same message "unable to read rights..." if anyone have an idea i will greatly appreciate.

Best regards

Chris
  •  
Vicky

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Hi Chris,

What does the status.fld for the Inbox contain?

Vicky
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chrisgi

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Hello,

It contain after the <index> a lot of entry like this :

U00000002 F00000001 S10460 D58683959 T586a1438 M586a1438 I0000 G00000003 H00000002 V00000001 P0 CIPM.Note

Maybe i can apply this procedure : http://manuals.gfi.com/en/kerio/connect/content/server-confi guration/accounts/how-do-i-re-index-a-user-s-folder-if-it-ha s-become-corrupt-406.html ?

Regards

Chris


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